A seasoned practitioner with over 30 years of hands-on experience, Steve is one of industry's noted experts in BPM, CEM, Outside-In and Performance transformation.
Steve heads the Research & Professional Services network within the BP Group.

Retained by the world leading companies Steve has written five best selling BPM books and frequently appears as a keynote and thought leader at global conferences.

As a co-founder www.bpgroup.org in 1992 and CEO Steve developed the world’s first and premier network for Process & Performance professionals. Now in 118 countries with membership of 30,000+

Successfully delivered multi-million GBP complex technology & business change programmes and projects within Treasury, Corporate Banking, Trade Finance, Risk Management, Wealth Management and Private Banking, CRM, Business Intelligence environments. A number significantly exceeded mandate objectives, including 4 complex system implementations which were the fastest of the solution type in the world. Experience includes products from leading suppliers such as Temenos, Misys, Murex, China Systems, Sungard, DST.

Sunil is practicing architect & CEO of iCMG. He is an architecture strategist who is influencing enterprise decisions for realizing systems worth $10 mn to $50 mn. As an architecture coach/mentor, have taught enterprise & software architecture classes to over 5,000 professionals (cumulative) throughout South America to South Asia.

Experienced business process professional, management consultant, project manager, business development and client services manager with extensive experience in banking and finance sector.

Advanced business process management, Organisational efficiency and strategy, Customer experience, Technology

As the BPM Program Director for the world's largest environmental non-profit organization, The Nature Conservancy, Erika's focus is on promoting business process effectiveness as an integral component to organizational success and on instilling BPM, its use, and its value as fundamental components of the organization's culture

Marjolein has 22 years as Director of her own consultancy company with a client base from both the Corporate and Public Sectors. She is a qualified Information Designer, a certified Project Management Professional, and a Certified Process Professional (5) with extensive experience in the development of business operations management and project management systems. In addition, her skills include teaching and training development, delivery and facilitation.

General business and managment consulting, with speciality in large and complex systems (e.g. ERP, DW, CRM, etc)

Complex business systems and projects, design and development, leadership and motivation, migrations and integration, efficiency and reliability initiatives

A Certified Process Professional - making the customer the center of the organisation.
Just completed an MBA in Technology Management.
Main areas of expertise lie in the Supply chain area with long-term experience of Procter & Gamble's global supply chain and linked IT systems

Specializing in software design and implementation in the supply chain area. Technical experience in mainframe (COBOL, CICS, DB2), SAP (SD and gATP) and Java (J2EE, Oracle) areas.

I have been working hard since I was a little boy and therefore I have plenty of different kinds of job experiences. Since year 2002 I have been doing full time internet software planning and implementing as a software architect until 2008. Since 2008 I have worked as an Enterprise Architect and Java team leader with keen focus on process improvement until 2009. Since 2010 I have been business development consultant with focus on business process and customer expectation management.

Martina has spent most of her 20 year long career, combining her theoretical background in business administration and psychology with a in-dept hands-on experience of technology, bridging the gap between business and technology.
She has worked both as an employee and consultant in roles as Business Controller, Solution Architect and Project Manager

Senior VP, Seasoned Leader of Business Operations Excellence functions. certified Business Process Management (BPM) Professional with multi-industry experience including financial services, mortgage, health insurance, telecommunications, high-tech manufacturing, multi-level marketing and information technology. Certified Six-Sigma Green Belt, MBA, with engineering Ph.D. Outcome-focused, results-oriented, and able to herd cats.

Chief Customer Officer and a member of the management team. James works at the cur]tting edge of Customer Experience and represents the BP Group in online forums, seminars and conferences..
James comes from the front-line and understands the customer first hand having worked in several leading customer oriented companies as a Coach and Leader.

Phillipa has worked with the BP Group for six years, initially as a Research Assocate then Research Director and now CPO.
An accomplished CPP Master Phillipa brings an indepth knowledge and practical approach to the wotk of the Group.